WitWave brings WhatsApp voice notes right into Zendesk Agent Workspace. Your team listens, replies, and transcribes voice notes without leaving the ticket: less manual work, more context, and a better experience for agents.
hi hi just testing audio
"Zendesk handles most of your support operation, but WhatsApp voice notes tend to fall outside the flow: they're played in another app, transcribed by hand, context gets lost, and replying with a voice note ends up being too complex."
Transcription is automatic. Agents no longer pause the ticket to listen to audio on another screen or type out what the customer said.
Every voice note is transcribed and saved on the ticket. Supervisors and new agents read the full context without playing anything.
Listen, reply with a pre-recorded voice note, and read the transcription — all from the same Zendesk Agent Workspace panel.
From install to your first transcribed voice note in three steps, no development. See the step-by-step guide →
Install the app from the Zendesk Marketplace in your account. No development or changes to your instance required.
Connect WitWave with Sunshine Conversations to enable sending and receiving audio. A couple of clicks, no code.
Your agents now listen to, send, and transcribe audio directly from each Zendesk ticket.
Record once the messages your team repeats every day —greetings, confirmations, instructions, data requests— and send them as a WhatsApp voice note with a single click. Consistent answers, in seconds, with the human tone customers expect, without recording again.
Choose the plan that fits your audio volume. Add minute packs whenever you need them.
For teams starting to receive voice notes.
30 min/mo included
Install on ZendeskFor teams with a high volume of voice notes.
300 min/mo included
Install on ZendeskFor large operations with tailored needs.
Minutes tailored to your volume
Contact salesAn app built by people who live in Zendesk every day, with direct support from its creators.
Install on Zendesk